Our partners are increasingly creating more customer touch points to keep pace with demand for better digital experiences
->Accountable for the end-to-end service delivery to meet customer needs, often managing a multitude of vendor relationships and commercial contracts. The IT Service Delivery Manager is ultimately responsible for customer relationships, and satisfaction with IT, as they are often a key 'face of IT'
Digital business transformation is entering a more challenging phase and business leaders feel the ever-expanding pressure to provide customers with digital solutions and new ways to service their needs. Business growth is progressively rooted vested in value-added customer service that creates more value for the customer beyond simply resolving their issue.
Working with a broad range of stakeholders from the PMO to Brand, Marketing and Communications this multi-faceted, customer-centric role requires excellent communication and management skills to balance the needs of the customer against business initiatives and goals.
We recognise the IT Service Delivery Manager has the responsibility for managing multiple teams to deliver projects in alignment with customer needs with transparency to IT Services and customer stakeholders. Delivering strategies to meet customer expectations, building and sustaining productive relationships in addition to serving as an escalation point for customer concerns.
The IT Service Delivery Manager is a pivotal role that we, at Marlin Human Capital, have been experts in recruiting for many years. Our knowledge of the digital landscape, as well as the requirements for IT Service Delivery Managers, has given us insight into what makes the best, forward-thinking and customer-focused IT Service Delivery Leaders. As a result, our partner firms have had nothing but praise for the customer-centric leadership we’ve appointed to their teams.